Video Messaging Platform for Customer Service

Micro-SaaS
AI-powered video messaging platform for customer service that integrates with CRMs and support tools
Published on
May 15, 2025
Main Metrics
$21,000
ARR
4
Customers
2022
Launched

$50,000

Asking Price
Already Sold
Main Metrics
$21,000
ARR
4
Customers
2022
Launched

Overview

<p><b>📹 Startup Overview</b></p><p><b>Our product</b> is an AI-powered video messaging platform that streamlines customer service by reducing support resolution time and enabling both AI-driven and human responses. It integrates seamlessly with popular support tools like Intercom and Crisp, with more integrations (HubSpot, Zendesk) underway.</p><ul><li><b>Founded</b>: April 2022</li><li><b>Location</b>: Delaware, United States</li><li><b>Business Model</b>: Freemium, B2B</li><li><b>Stage</b>: Bootstrapped</li><li><b>Team Size</b>: 2 co-founders</li></ul><p><b>🔑 Key Highlights</b></p><ul><li><b>Annual Revenue (ARR)</b>: $21,000</li><li><b>Annual Profit</b>: $17,000</li><li><b>Last Month’s Revenue</b>: $1,800</li><li><b>Last Month’s Profit</b>: $1,550</li><li><b>Churn Rate</b>: 0–1%</li><li><b>Annual Growth Rate</b>: 75%</li><li><b>Customers</b>: &lt;10 (high LTV, low churn)</li></ul><p><b>👥 Team</b></p><ul><li>Only 2 co-founders, the business runs with us only dedicated ~1h per week on the business (we have our separate development agency taking up all of our time).</li></ul><p><b>🛠️ Tech Stack</b></p><ul><li><b>Backend</b>: Ruby on Rails, PostgreSQL</li><li><b>Frontend</b>: HTML, Framer (for website)</li><li><b>Infrastructure</b>: Heroku, AWS, Amazon S3</li><li><b>Payments</b>: Stripe</li></ul><p><b>🚀 Product Features</b></p><ul><li>Video recording in-browser, works on both desktop and mobile across all devices</li><li>Integrates with Intercom and Crisp (HubSpot and Zendesk not launched yet)</li><li>AI transcribes and analyzes customer video messages to generate responses from internal documentation</li><li>Supports both AI and human-agent replies</li><li>Resolution analytics and AI performance dashboards included</li><li>AI-powered video support that works across devices with no installation required</li></ul><p><b>📈 Marketing and Growth</b></p><ul><li>75% ARR growth over the past year</li><li>Under 10 paying customers with strong retention and high LTV (some at $400/month)</li><li>Recently launched AI features broaden market potential</li><li>Case studies available for replication across industries</li></ul><p><b>💰 Financials at a Glance</b></p><ul><li><b>ARR</b>: $21K</li><li><b>TTM Profit</b>: $17K</li><li><b>MRR (Latest)</b>: $1.8K</li><li><b>Churn</b>: 0–1%</li><li><b>Profit Margin</b>: ~81%</li><li><b>Revenue Trend</b>: $12.2K ARR in early 2024 → $21.3K by Feb 2025</li></ul><p><b>💡 Return on Investment</b></p><ul><li>Current annual profit ($17K) suggests an annual ROI of 21.7% assuming profit remains flat.</li><li>Launching AI features + HubSpot / Zendesk integrations have potential to significantly increase profit margins and ROI.</li><li>Low churn and high LTV provide strong predictability and expansion potential</li></ul><p><b>📦 Assets Included in Sale</b></p><ul><li>Full codebase</li><li>Website and domain</li><li>Brand, trademarks, and trade names</li><li>Social media accounts</li><li>Marketing materials</li><li>Customer list</li><li>IP and documentation</li></ul><p><b>⚠️ Risks</b></p><ul><li>If the new buyer does not market the AI features we are developing and don't add new integrations, new revenue won't be added on its own. It's a turnkey business but to increase revenue will require marketing new features (that ready to ship on our end).</li></ul><p><b>✅ Why Buy?</b></p><ul><li>Proven recurring revenue with high margins and low churn</li><li>Fully bootstrapped, efficient business with lean operations</li><li>AI functionality adds long-term defensibility and scalability</li><li>Ideal for operators or agencies looking to scale a plug-and-play B2B SaaS</li><li>We rewrote the entire codebase to a new cleaner stack and wrote extensive tests to ensure reliability long-term.</li></ul></br>✅ $21,000 in ARR✅ 4 customers✅ Business model: SaaS✅ Built with&nbsp;PostgreSQL, Ruby On Rails, HTML

$21,000

Annual Revenue

4

Number of Customers

Expenses

Heroku Staging: $12; Heroku Production: $123; AWS: $75; Domains: $5; Website (Framer): $50.

Business Model

Subscription.

Target Audience

Customer support & sales teams.

Asking Price Reasoning

We've applied the multiple of profit we see most other companies seem to follow.

Reason for Selling

We have our development agency and we have too many new customers to dedicate any time to continue to scale.

Growth Opportunity

AI features (ready to launch) + new integrations to CRMs (can be built rapidly on our end).

30 days free support from seller

Competitors

SnapCall (but target more enterprise clients in Europe) and VideoAsk (but target more recruiters).

Tech Stack

Stripe, AWS, PostgreSQL, Amazon S3, HTML, Framer, Ruby On Rails.

Traffic Metrics

Revenue Metrics

How it works

Main Metrics
$21,000
ARR
4
Customers
2022
Launched

$70,000

Asking Price
Already Sold
Founder Details
Read the story
Main Metrics
$21,000
ARR
4
Customers
2022
Launched